The following is a summary of the communications that your client will receive upon opening an account with First Ascent and on an ongoing basis after the account has been established.
TD Ameritrade will send a physical welcome letter to the client with instructions on how to set-up online account access. Below is a sample letter.
For security purposes, your client will only have 24 hours to act once they have received the email.
First Ascent may send emails directly to clients in limited circumstances when directed to do so by an advisor. For example, First Ascent may send an email/DocuSign package to get a client’s signature on a “move money” form if directed to do so by an advisor.
TD Ameritrade will send emails to clients when statements and trade confirmations are available, unless the client has opted to receive paper statements and confirms. The custodian will also send email confirmations of beneficiary, address, and contact information changes. Tax documents will be mailed to clients and are available online. Custodians may periodically contact clients to confirm information such as standing instructions on an account.
Orion will send email notices from the “First Ascent Team” when performance reports become available. These emails contain links to access the reports. These notices are only sent to clients whose advisors have given them access to the First Ascent client portal. The email will come from “email@example.com.”
For security purposes, your client will only have 15 minutes to act once they have received the email.